thanks to MacMall’s incompetence i found a better Apple retailer

An excellent piece by Tony Greenberg, Why Good Service is About Trust, made me recall why we won't be purchasing from again. This summer on a trip back to the US, my husband and I placed quite a large order with them for equipment to take back abroad. Being a graphic designer, Keith wanted a quad core mac tower (the best specs at the time of the order) and an equally able MacBook Pro for mobility. And a few programmes including the shockingly expensive Adobe Professional Suite upgrade. With a four-week window in NYC we needed assurance about delivery-- not a problem for most companies and certainly assured us by MacMall's rep before we placed our order. First it took them a week and a half to authorise such a large order … [Read more...]